Emergency Management

ISO 22320:2018 Emergency Management

ISO 22320:2018 provides a structured framework for organisations to prepare for, respond to, and manage emergency incidents effectively. It focuses on three critical pillars: incident response, command and control, and coordination and communication — ensuring a clear, organised and efficient response when it matters most.

During emergencies, lack of coordination can lead to delayed response, confusion in roles and responsibilities, and increased damage and risk to people. ISO 22320 establishes the requirements for an effective emergency management system that enables organisations to respond with speed, clarity, and confidence.

The standard is applicable to any organisation — public, private, or non-governmental — that has emergency response responsibilities. It is compatible with ISO 22301 Business Continuity Management, enabling organisations to build comprehensive resilience across prevention, preparedness, response, and recovery.

Why take ISO 22320 Certification?

• Effective emergency response — improves speed and coordination during incidents
• Clear roles and responsibilities — avoids confusion with a defined command structure
• Improved communication — ensures accurate and timely information flow during emergencies
• Enhanced safety — protects employees, assets, and the public
• Stronger crisis management — handles complex emergency situations with confidence
• Integration with Business Continuity — aligns with ISO 22301 for full organisational resilience
• Compliance with regulatory emergency preparedness requirements
• Demonstrates due diligence and corporate responsibility to stakeholders
• Reduces recovery time and cost following emergency incidents
• Provides a tested, structured framework for multi-agency coordination