ISO/IEC 20000-1:2018 IT Service Management
ISO/IEC 20000-1:2018 is the international standard that specifies requirements for an organisation to establish, implement, maintain and continually improve a service management system (SMS). It enables service providers to plan, design, transition, deliver and improve services to fulfil agreed service requirements.
The standard is applicable to IT and technology service providers of all sizes and is aligned with ITIL best practice frameworks, helping organisations manage IT services more effectively and efficiently.
Get Certified TodayWhy take ISO 20000 Certification?
- Internationally recognised benchmark for IT service quality
- Demonstrates commitment to reliable and consistent IT service delivery
- Competitive advantage when tendering for IT service contracts
- Improved customer satisfaction and service performance
- Aligned with ITIL and other IT service management frameworks
- Provides a systematic approach to incident and problem management
- Reduces operational risk and service disruptions
- Required for government and enterprise IT procurement in many regions
Certification Process
Initial Enquiry
Contact QRS to discuss your certification needs and receive a tailored quotation.
Application
Submit your application form along with relevant documentation about your organisation.
Stage 1 Audit
Our auditors review your documentation and assess your readiness for Stage 2.
Stage 2 Audit
An on-site audit to verify your management system implementation and effectiveness.
Certification
Upon successful completion, receive your internationally recognised certificate.
Surveillance
Annual surveillance audits to maintain your certification over the 3-year cycle.