The QRS Certification Process

Pre-AuditOptional

Conducted only if requested by the client. Includes off-site evaluation of documentation and an on-site audit. The results are fully documented and submitted to the client as a formal report.

Audit Preparation

QRS prepares the audit schedule and assigns the audit team. This includes preliminary planning, scope definition, audit team competency review, and scheduling — ensuring full readiness before fieldwork begins.

Stage 1 Audit

The Stage 1 audit determines whether the client is ready for the Stage 2 audit. It may be conducted on-site or off-site depending on the nature of the organisation. The gap between Stage 1 and Stage 2 must not exceed 90 days.

• Verify management system documentation of the client.
• Evaluate client location, site-specific conditions and discuss readiness for Stage 2 with client personnel.
• Review the client's understanding of standard requirements, key performance indicators, significant aspects, processes and objectives.
• Collect information regarding the scope of the management system, processes, locations and related statutory/regulatory aspects.
• Review resource allocation for Stage 2 and agree on audit details with the client.
• Evaluate whether internal audits and management reviews are being planned and performed, and that the management system is ready for Stage 2.

Following Stage 1, the client receives an official report. All non-conformities must be closed and evidence submitted before Stage 2 proceeds. If Stage 1 is unsuccessful, a re-audit is recommended.

Stage 2 Audit

Conducted at the client's site(s), the Stage 2 audit verifies the full implementation and effectiveness of the management system. Results are communicated in the closing meeting. The client may not advertise certification until formal notification is received.

• Evidence of conformity to all requirements of the applicable management system standard.
• Performance monitoring, measuring, reporting and reviewing against key performance objectives and targets.
• The client's management system and performance in regard to legal compliance.
• Operational control of the client's processes.
• Internal auditing and management review.
• Management responsibility for the client's policies and links between normative requirements, policy, performance objectives, responsibilities, competence, operations, procedures, performance data and audit findings.

Surveillance Audits

QRS performs annual or bi-annual surveillance audits throughout the certificate validity period. These include evaluation of amended documentation, audit planning, conduct, reporting and registration.

All non-conformities must be closed and evidence submitted within 45 days of the last surveillance audit day. Any delay beyond the scheduled audit date will result in suspension. Certification will be revoked if delays exceed 90 days (annual) or 45 days (bi-annual) without remediation.