The standard covers all aspects of an organization’s activities, including: identifying its key processes, defining roles and responsibilities, its policies & objectives, and documentation requirements. It also covers the importance of understanding & meeting customer requirements, communication, resource requirements, training, product & process planning, design processes, purchasing, production & service, monitoring and measurement of products & processes, customer satisfaction, internal audit, management review, and improvement processes.
ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:
- Customer focus
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
QRS is a leading certification body worldwide. No other registrar is better-equipped to help you use the registration process to improve your organization’s business performance. We understand that obtaining a registration certificate isn’t the end of your management systems journey; it’s a milepost in your continuing pursuit of business excellence. When you partner with QRS for your registration needs, you know you’re working with an industry leader.