The standard covers all aspects of an organization’s activities, including: identifying its key processes, defining roles and responsibilities, its policies & objectives, and documentation requirements. It also covers the importance of understanding & meeting customer requirements, communication, resource requirements, training, product & process planning, design processes, purchasing, production & service, monitoring and measurement of products & processes, customer satisfaction, internal audit, management review, and improvement processes.
ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:
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